Q&A ENGLISH

Q: How many days can I receive the goods?
A: hello,bro！

According to the quantity of your merchandise,We'll SENT PARCEL OUT in 3 to 7 workdays after your payment is successful！

and

The transportation time is about 5~30 days.

Depending on your country and the shipping method of your choice.

For more information, please read the link below. We have made a very detailed explanation.

https://ezjersey.com/pages/shipping-time

Q：Has my order been shipped yet? Where is my tracking number? What is the status of my order?
A:hello,my dear customer

You can check the order details and tracking number on your order details page.

Log in to your account.

Then click on My Orders

Then click on your order number or click on VIEW MORE

Then and you can look your order details page.

If we shipped it, there will be a tracking number there,

You can check the update status of your package in the following website.

www.17track.net

If the track has not been updated for a long time(about 5-10days), He is on the way to your country, please wait patiently.

Why hasn't the logistics been updated for a long time?

A:hello,my dear customer

As long as your logistics status does not show returned or confiscated by customs, then the package status is normal.

If the track has not been updated for a long time(about 10-15days，even more), He is on the way to your country, please wait patiently.

Once it arrives in your country, it will usually be delivered within 2 days. please wait patiently.

Q: How do I place an order?
A: You can use our website to place an order. Our website is just like any other online store. Register an account, select the product, choose the size and color, and choose the customized information you need. Then fill in the delivery address, pay, and wait for us to ship. . Then you will receive your product. . If you use Amazon or any other online shopping website, we are no different from other online shopping websites. The only difference may be that you need to fill in the customized information you want. . Or choose a shipping route that suits you. That's all.

Q: Why can't I receive the verification email?
A: If you use icloud email, there is no way to receive the verification email. If you use other email addresses, please check your spam inbox. There is a high probability that it will be in your spam. If you are not using icloud and your spam is not there, then you can try to register with another email address.

Q: Can't you help me pass the verification directly?
A: Not at this time, my friend. The verified email is our last way to contact you. If there is a problem with your order and we cannot contact you, your order is likely to be delayed or even cancelled. It will delay the time of both of us. So verifying an email address is a way for us to improve communication efficiency.

Q: How to choose the size?
A: The size of our products is exactly the same as the original ones. . What size do you wear originally? You can choose the size here. . In order to wear more comfortably. , I suggest you buy a size larger than your original size. You can also use the size chart below to choose your own suitable size. .
https://ezjersey.com/pages/size.

For a more comfortable fit, I recommend buying one size up

Q: Are there large-size jerseys?
A: You can look at the product options. Only a few products have xxxl and xxxxl sizes. Everything is subject to the product options. If he can buy a large size, then he can buy it.

Q: How to customize the product?
A: We can customize any customized product you need for you. Whether it is a name or a number. We can customize the numbers and names of active players, as well as the numbers and names of legendary players. We can even customize some numbers and names you like. You only need to submit the customization information you need in the customization information column. Include your name, number, and most importantly, state that you need an armband. Try to be as clear as possible. There is even an option to upload a picture below the customization information column. You can upload a picture of the custom style you need. We will make it according to your requirements. The maximum number of numbers can only be three, and the number of letters must be a reasonable number, depending on the style, not too many.
We don't print political slogans on the jerseys.
If your product customization options are inconsistent with the customization information in your message, we will make the product according to your message.

Q: Are the fonts and numbers the same as the original product?
A: Yes, our fonts and numbers are the same as the original product. We will determine the same number and font as the original product based on the jersey style you choose. Whether it is the style of the current season or a retro jersey. The font, patch and number are the same as the original product. But it should be noted that some leagues have their own exclusive fonts. If you choose the league patch, we will print you the league's number and font. If you choose the Champions League patch, we will print you the Champions League font and number. It should be noted that some special edition jerseys have their own fonts. If you need a special font, be sure to write it clearly in the remarks, tell us your needs, and upload pictures.

Q: Is the transportation tax-free?
A: We will do everything we can to help you avoid tax. We will bear the customs issues of China's exports for you. When you choose the transportation route, you can also choose the duty-free route. If you are in the EU, the duty-free route is the best choice. 99% of the time, you don't need to bear the customs duties,
But I still cannot promise you that you will not pay customs duties or fines.
Believe me, the probability of paying taxes is very low, almost non-existent.99% of the time, you don't need to bear the customs duties.If your package is seized or taxed by customs, you will need to bear your own customs duties.
However, if you choose a postal route, the probability of paying taxes may be higher.

We will declare the lowest possible and reasonable value of the goods when shipping, and carry out reasonable packaging.
T-shirts, vests, and jerseys are declared to be worth $5.
The declared value of shorts is $5.
The declared value of the jacket is $10.


Q: What if it is detained by customs?
A：If you encounter any issues with the customs of the receiving country, please resolve them yourself.thank you.

Q：How to pay?
A: You can make PayPal,wise payment. Our website can only use PayPal to pay for orders below $200 online. If your order exceeds $200, please use wise or PayPal FF transfer and follow the payment prompts. Thank you for your support.

Q: How to check the order status?
A: When your order payment is completed and when we ship, the system will send you an email. You can check your order status via email. Including the tracking number. You can also log in to our website with your username, email and password.

On your personal page. Click the order number. Enter the order details page. Then check your order status. There is your tracking number on your order details page. You can check the update status of your package in the following website.
www.17track.net

Q: Is there any QC service?
A: we do not provide QC photography service.

Q: When will it be shipped?
A: Jerseys are not ordinary products. We need to make them one by one. After you place an order, we will make and ship them for you as soon as possible. Under normal circumstances. Depending on the number of goods in your order, we will ship the goods to you within 3 to 7 working days after you pay. If there is a problem with the goods in your order or the delivery, we will contact you by email. If you have not responded, it will cause the order to be delayed, and we may also refund you directly. So please always pay attention to your email and keep in touch with us. .


Q: How to check the tracking number?
A: You can check the update status of your package in the following website.
www.17track.net

Q: Why has the tracking number not been updated for many days?
A: As long as your logistics status does not show returned or confiscated by customs, then the package status is normal.

First, many of our transportation routes are triangle. The main purpose is to avoid tax problems. We need to ship your package to your country first, and then ship it to you from that country express  company. There will be some impact on the timeliness, but it can avoid many customs issues. This process will waste some time, please wait patiently.

Secondly, there are many uncertain factors in international transportation that we cannot control. For example, politics, shipping, climate, war, and so on. Some countries have more flights to China, so shipping costs are cheaper and faster. Some countries have fewer flights to China, or even no direct flights, which may result in longer transportation times.

Q: How to modify the order?
A: If you need to modify your order, please contact us as quickly as possible. First, use the order station internal message function to send us a message. Then contact our customer service WhatsApp message. In any case, please be sure to contact us within 48hours after placing the order. If your product is already in production or your product is already shipped, then I can no longer modify the order for you.

Q: How many days can I receive the goods?
A: According to the quantity of your merchandise,We'll send it out in 3 to 7 workdays after you make order
and
The transportation time is about 5~20 days.Depending on your country,And the shipping method of your choice.
I cannot guarantee the specific date of your receipt, all the times we have given you are just estimates
For more information, please read the link below. We have made a very detailed explanation.
https://ezjersey.com/pages/shipping-time



Q: Can I return or exchange after receiving it?
A: If there is a problem with the quality of the product, we can refund you.

Q: Can I do wholesale?
A: Hello, we welcome the intention of cooperation in wholesale. You can click on the link below to check the wholesale prices and ways to cooperate;
https://ezjersey.com/pages/wholesale