Q&A ENGLISH
Q: How many days can I receive the goods?
A: hello,bro！
According to the quantity of your merchandise,We'll SENT PARCEL OUT in 3 to 7 workdays after your payment is successful！
and
The transportation time is about 5~30 days.
Depending on your country and the shipping method of your choice.
For more information, please read the link below. We have made a very detailed explanation.
https://ezjersey.com/pages/shipping-time
Q：Has my order been shipped yet? Where is my tracking number? What is the status of my order?
You can check the order details and tracking number on your order details page.
Log in to your account.
Then click on My Orders
Then click on your order number or click on VIEW MORE/VIEW ALL
Then and you can look your order details page.
You can click on the order number to enter the order details page
If your order payment failed, the status will be “Waiting Payment”.
If your order payment succeeded, the status will be “Waiting Shipping”.
If your order has already been shipped, the status will be “Shipped”.
If we shipped it, there will be a tracking number there,
Click on the tracking number directly on the page and you can see the tracking status of your package on the website。
IF YOU WANT TO TRACK YOUR TRACKING NUMBER ON WWW.17TRACK.NET
PLEASE BE SURE TO SELECT THE COURIER :LDGJ”
If you do not select a courier, the tracking record will not be displayed
https://ezjersey.net/pages/check-order-details-and-tracking-number
Why hasn't the logistics been updated for a long time?
A:
As long as your logistics status does not show returned or confiscated by customs, then the package status is normal.
if the track has not been updated for a long time(about two weeks，even more),
Please contact our customer service : ezjersey8@gmail.com.
Please clearly state your order number and tracking number when emailing so we can follow up as quickly as possible.
Q: How do I place an order?
A: You can use our website to place an order. Our website is just like any other online store. Register an account, select the product, choose the size and color, and choose the customized information you need. Then fill in the delivery address, pay, and wait for us to ship. . Then you will receive your product. . If you use Amazon or any other online shopping website, we are no different from other online shopping websites. The only difference may be that you need to fill in the customized information you want. . Or choose a shipping route that suits you. That's all.
Q: Why can't I receive the verification email?
A: If you use icloud email, there is no way to receive the verification email. If you use other email addresses, please check your spam inbox. There is a high probability that it will be in your spam. If you are not using icloud and your spam is not there, then you can try to register with another email address.
Q: Can't you help me pass the verification directly?
A: Not at this time, my friend. The verified email is our last way to contact you. If there is a problem with your order and we cannot contact you, your order is likely to be delayed or even cancelled. It will delay the time of both of us. So verifying an email address is a way for us to improve communication efficiency.
Q: How to choose the size?
A: The size of our products is exactly the same as the original ones. . What size do you wear originally，You can choose the size here. . In order to wear more comfortably. , I suggest you buy a size larger than your original size. You can also use the size chart below to choose your own suitable size. .
https://ezjersey.com/pages/size.
Q: Are there large-size jerseys?
A: You can look at the product options. Only a few products have xxxl and xxxxl sizes. Everything is subject to the product options. If we don't offer xxxl and xxxxl options, the item is not available in those sizes.
Q: How to customize the product?
A: We can customize any customized product you need for you. Whether it is a name or a number. We can customize the numbers and names of active players, as well as the numbers and names of legendary players. We can even customize some numbers and names you like. You only need to submit the customization information you need in the customization information column. Include your name, number, and most importantly, state that you need an armband. Try to be as clear as possible. There is even an option to upload a picture below the customization information column. You can upload a picture of the custom style you need. We will make it according to your requirements. The maximum number of numbers can only be three, and the number of letters must be a reasonable number, depending on the style, not too many.
We don't print political slogans on the jerseys.
If your product customization options are inconsistent with the customization information in your message, we will make the product according to your message.
Q: Are the fonts and numbers the same as the original product?
A: Yes, our fonts and numbers are the same as the original product. We will determine the same number and font as the original product based on the jersey style you choose. Whether it is the style of the current season or a retro jersey. The font, patch and number are the same as the original product. But it should be noted that some leagues have their own exclusive fonts. If you choose the league patch, we will print you the league's number and font. If you choose the Champions League patch, we will print you the Champions League font and number. It should be noted that some special edition jerseys have their own fonts. If you need a special font, be sure to write it clearly in the remarks, tell us your needs, and upload pictures.
Q: Is the transportation tax-free?
A: We will do everything we can to help you avoid tax. We will bear the customs issues of China's exports for you. When you choose the transportation route, you can also choose the duty-free route. If you are in the EU, the duty-free route is the best choice. 99% of the time, you don't need to bear the customs duties,
Q: How to check the order status?
A:
You can check the order details and tracking number on your order details page.
Log in to your account.
Then click on My Orders
Then click on your order number or click on VIEW MORE/VIEW ALL
Then and you can look your order details page.
You can click on the order number to enter the order details page
If your order payment failed, the status will be “Waiting Payment”.
If your order payment succeeded, the status will be “Waiting Shipping”.
If your order has already been shipped, the status will be “Shipped”.
If we shipped it, there will be a tracking number there,
Click on the tracking number directly on the page and you can see the tracking status of your package on the website。
IF YOU WANT TO TRACK YOUR TRACKING NUMBER ON WWW.17TRACK.NET
PLEASE BE SURE TO SELECT THE COURIER :LDGJ”
If you do not select a courier, the tracking record will not be displayed
https://ezjersey.net/pages/check-order-details-and-tracking-number
Q: Is there any QC service?
A:
We don't provide qc service.
If you need qc service, you can use an agent to purchase. The agent will provide you with good qc service
Q: When will it be shipped?
A: Jerseys are not ordinary products. We need to make them one by one. After you place an order, we will make and ship them for you as soon as possible. Under normal circumstances. Depending on the number of goods in your order, we will ship the goods to you within one weekafter you pay.
Q: How to check the tracking number?
A: enter the order details page and see your tracking number.
Click on the tracking number directly and you can see the tracking status of your package on the website。
IF YOU WANT TO TRACK YOUR TRACKING NUMBER ON WWW.17TRACK.NET
PLEASE BE SURE TO SELECT THE COURIER :LDGJ”
https://ezjersey.net/pages/how-to-find-your-tracking-number
Q: Why has the tracking number not been updated for many days?
A:As long as your logistics status does not show returned or confiscated by customs, then the package status is normal.
Once it arrives in your country,and the track has not been updated for a long time(about two weeks，even more),
Please contact our customer service : ezjersey8@gmail.com.
Please clearly state your order number and tracking number when emailing so we can follow up as quickly as possible.
Q: How to modify the order?
A: If you need to modify your order, please contact us as quickly as possible.
email:ezjersey8@gmail.com
Please be sure to contact us to modify your order within 72 hours after placing the order. Once shipped, your order cannot be modified.
Q: How many days can I receive the goods?
A: According to the quantity of your merchandise,We'll send it out in 3 to 7 workdays after you make order
and
The transportation time is about 5~20 days.Depending on your country,And the shipping method of your choice.
I cannot guarantee the specific date of your receipt, all the times we have given you are just estimates
For more information, please read the link below. We have made a very detailed explanation.
https://ezjersey.com/pages/shipping-time
Q: Can I return or exchange after receiving it?
A:
- We can reship or refund your order if the following quality issues occur with your product:
- Sizing error, including incorrect size shipped or the size you received not matching the size chart.
- Customization error, including incorrect name or number printing.
- Wrong item shipped, incorrect style or size.
- Noticeable tilt in the printed font or product image.
- Other visible quality issues that affect normal wear.
If your product experiences any of the above issues, please contact our customer service at ezjersey8@gmail.com with your order number and product images, and we will provide a solution. All quality issues must be reported within three days of receiving the tracking record.
- If your package is lost during shipping, we can reship or refund your order.
- Your package tracking record has not been updated for a long time.
- Items are missing from the package you received. If your package appears to be lost in transit, please contact our customer service at ezjersey8@gmail.com and provide your order number and tracking number. We will verify your package information with the courier and, if confirmed lost, provide you with a solution.
- If you are satisfied with the quality of your product or are dissatisfied with it, you can return it at the cost of shipping. We will refund you upon receipt.
Q: Can I do wholesale?
A: Hello, we welcome the intention of cooperation in wholesale. You can click on the link below to check the wholesale prices and ways to cooperate;
https://ezjersey.com/pages/wholesale
